Shipping & Return Policy
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it. Items are not charged to your credit card until they are shipped. However a hold is placed until the transaction is completed or cancelled. Feel free to contact our office with any questions. If you need an item by a specific date, please be sure to include that in order notes. Thank you!
Please keep in mind all carriers are this time are not guaranteeing transit times and delays can be expected.
All orders are shipped via UPS ground service. We do offer UPS Next Day, 2nd Day, and 3rd Day deliveries. Next day shipments are delivered the following business day after the order is shipped (if ships on Monday, it will delivery Tuesday). The first day of 2nd and 3rd Day shipments starts the following business day after the order is shipped (if ships on Monday, 2-day will deliver Wednesday, 3-day will delivery Thursday).
Purchase orders received by 12 noon (Pacific Standard Time) will be shipped within 1-2 business days for in-stock items. Customized items may take an additional 1-2 days. Special orders which require a custom die for a debossed logo or laser engraving can take up to an additional 5-7 business days Contact our office for further details.
If you require an order by a specific date, please be sure to contact our office. Expedited shipments are not guaranteed to ship the same day.
Backorders will be shipped as soon as the item(s) are available, unless otherwise notified.
Carrier Transit Times
Please keep in mind the following transit times are provided by each Carrier and subject to change. UPS is our preferred carrier and therefore orders received by 12 noon PST can expect to ship within 1-2 days (for in stock items). All other carriers can have an additional 1-2 day delay due to pick-up times and processing.
If you require an order by a specific date, please be sure to notify our Customer Service department for prompt processing. Piel Leather is not liable for any delays made by the Carrier. If you have an account for a specific carrier, please provide that information upon ordering.
The following transit times are rough estimates. Day 1 begins the following business day after an order is shipped. Keep in mind transit times below do not include processing times of at least 1-2 days.
UPS – United Parcel Service
Ground – 1-6 business days by End of Day
3-Day (orange) – 3 business days by End of Day
2-Day (blue) – 2 business days by End of Day
2-Day AM – 2 business days by 10:30am (subject to availability)
Next Day Air Saver – 1 business day by End of Day (subject to availability)
Next Day Air (red) – 1 business day by 10:30am (subject to availability)
Next Day Air AM – 1 business day by 8:00am (subject to availability)
USPS – United States Postal Service **currently experiencing extended delays**
Express Mail – 1-2 days
Priority Mail – 2-3 days
First Class Mail – 2-3 days
Parcel Post – 2-8 days
International transit times vary based on Country.
Fed-Ex – Federal Express & FedEx Ground
Ground/Home – 1-6 business days by End of Day
Express Saver – 3 business days by End of Day (subject to availability)
2-Day – 2 business days by End of Day
2-Day AM – 2 business days by 10:30am (subject to availability)
Standard Overnight – 1 business day by 3:00pm (subject to availability)
Priority Overnight – 1 business day by 10:30am (subject to availability)
First Overnight – 1 business day by 8:00am (subject to availability)
Please keep in mind “End of Day” can be up to 9:00pm local time. Most deliveries may be left around the ship to location without a signature required. If you would like to request Signature Required or Adult Signature Required, please be sure to notify the Customer Service department upon placing an order. Incorrect shipping address provided are subject to a fee, based on the carrier.
Returns and Exchanges
For items purchased directly from Piel Leather, please contact our Customer Service department for a Return Authorization number. Returns for unused items must be returned in its original packaging within 60 days of purchase. Custom items or items that have been personalized are NOT ELIGIBLE for return. All returns are subject to inspection and approval before a credit or replacement can be issued.
Please note Piel Leather goods are made from the finest selection of full grain vaquetta cowhides, high quality hardware, superior craftsmanship, durability, and innovation. Our unique designs complement the natural markings, tone variations, and character of each individual hide. Leather is an entirely natural product; don't expect the uniformity of man-made materials from it. Slight imperfections such as scratches, scars, wrinkles, and natural color variations should not be considered defects, but rather part of the character and beauty of natural fine leather.
Any returns or exchanges for purchases not made directly from Piel Leather must be directed to the original store.
Freight charges are non refundable. For orders shipped with free freight offers, the original cost of the shipping charge will be deducted from any return that is non defective.
Please contact our office for further details. Shipping costs back to our warehouse for all returns are the responsibility of the customer. For all exchanges, freight charges back to the customer must be prepaid prior to shipping.
Piel Leather goods are protected with a Three-Year limited warranty on workmanship and materials for all our regular products. We will repair or replace any defective item at our discretion. Please note shipping and handling charges are not included in the warranty. Piel Leather reserves the right to refuse any replacement or credit due to mishandled merchandise, accidental damages, or if it shows wear and tear through normal usage. To take advantage of this warranty, please contact our Customer Service department for a Return Authorization number and further details.
For warranty issues within the first 60 days of purchase, we certainly apologize for the inconvenience. Please provide full details to our customer service team and provide images of the defect in question. We will then forward a label to return the damaged item for inspection and repair or replacement at no additional cost to you.
Warranties for purchases after the initial 60 days will also be processed asap. Please contact our Customer Service department for further details. Note return freight charges will be due prior to shipping out the repaired item or replacement.
The Piel Leather warranty is only valid within the United States. Shipping address for repair, replacement, or parts must be within the US.
We gladly offer repair services for Piel Leather products, within 1 year from date of purchase, repair services are free of charge. After 1 year from date of purchase, we charge a reasonable fee for repair services.
Please return all items prepaid to:
ATTN: Returns - RA # (enter number here)
11200 NW 138th St., Unit #2
Medley, FL 33178
A Return Authorization number must be requested for any return, repair, or replacement. When an item is returned without this authorization number, credit, repair, or replacement cannot be guaranteed and is subject to a 15% restocking fee. Piel, Inc. will not be responsible for any returns made without prior authorization, regardless of proof of delivery.
A tracking number should be obtained for all incoming packages. Piel Leather is not responsible for returns lost in transit, therefore insurance for your return is highly recommended.
Credits, repairs, and replacements may take up to 45 days to process. Any item that is returned 60 days after date of sale is subject to a 15% restocking fee.
Freight charges to and from our warehouse must be prepaid prior to shipping. Shipping costs are not covered under our warranty or repair program.