Dealer Terms & Conditions

PURCHASE ORDERS:
Purchase orders may be phoned in, faxed, mailed, or e-mailed. The following information must be provided in order to process each order quickly and correctly: Customer name and number, bill-to address, ship-to address, item number, item description, color, quantity, order date, in-hands date, and purchase order number. If any special arrangements need to be made, please note it clearly on the purchase order.

DROP SHIPMENTS:
Drop shipment orders are gladly accepted. However, there is a small charge for each drop shipment order.

SHIPPING:
All orders are shipped via UPS ground service. We do offer UPS Next Day, 2 nd Day, and 3 rd Day deliveries. An account number must be provided for Fed-Ex shipments.

Shipping transit times include BUSINESS DAYS only.  They exclude delivery and transit on Saturdays & Sundays.

EXPECTED TIME TO SHIP:
Purchase orders received by 12 noon (Pacific Standard Time) will be shipped within 3 business days for in-stock items. Customized items may take an additional 1-2 days. Special orders which require a custom die for a debossed logo can take up to an additional 5-7 business days. Contact our office for further details.

Backorders will be shipped as soon as the item(s) are available, unless otherwise notified.

Out of stock items must be reordered at a later date. Discontinued items will no longer be available.

CARRIER TRANSIT TIMES:
Please keep in mind the following transit times are provided by each Carrier and subject to change.  UPS is our preferred carrier and therefore orders received by 12 noon PST can expect to ship within 1-2 days (for in stock items).  All other carriers can have an additional 1-2 day delay due to pick-up times and processing.

If you require an order by a specific date, please be sure to notify our Customer Service department for prompt processing. Piel Leather is not liable for any delays made by the Carrier. If you have an account for a specific carrier, please provide that information upon ordering.

The following transit times are rough estimates.  Day 1 begins the following business day after an order is shipped.  Keep in mind transit times below do not include processing times of at least 1-2 days.

Please keep in mind “End of Day” can be up to 9:00pm local time. Most deliveries may be left around the ship to location without a signature required. If you would like to request Signature Required or Adult Signature Required, please be sure to notify the Customer Service department upon placing an order. Incorrect shipping address provided are subject to a fee, based on the carrier.

UPS – United Parcel Service

Ground – 1-6 business days by End of Day
3-Day (orange) – 3 business days by End of Day
2-Day (blue) – 2 business days by End of Day
2-Day AM – 2 business days by 10:30am (subject to availability)
Next Day Air Saver – 1 business day by End of Day (subject to availability)
Next Day Air (red) – 1 business day by 10:30am (subject to availability)
Next Day Air AM – 1 business day by 8:00am (subject to availability)

USPS – United States Postal Service
Express Mail – 1-2 days
Priority Mail – 2-3 days
First Class Mail – 2-3 days
Parcel Post – 2-8 days

International transit times vary based on Country.

Fed-Ex – Federal Express & Fed-Ex Ground
Ground/Home – 1-6 business days by End of Day
Express Saver – 3 business days by End of Day (subject to availability)
2-Day – 2 business days by End of Day
2-Day AM – 2 business days by 10:30am (subject to availability)
Standard Overnight – 1 business day by 3:00pm (subject to availability)
Priority Overnight – 1 business day by 10:30am (subject to availability)
First Overnight – 1 business day by 8:00am (subject to availability)

 

SPECIAL ORDERS:

We can custom make any item in leather. If we don’t have it, we’ll make it! Please call for details.

PERSONALIZATION:
Piel offers a variety of ways to personalize any Piel Leather product. We are able to emboss, deboss, and embroider most of our quality leather goods. Initials up to three letters are also available. Please contact our office for further information.

CANCELLATIONS:
Purchase orders are processed as soon as they are received. Once received all orders are considered final and therefore may not be cancelled at any time.  If a cancellation is necessary, please notify our main office immediately. If available, cancellation fees may be applied.