Our Guarantee

Every Piel Leather bag is made with care.  We take pride in each item produced and stand by our product.  If for any reason you are not satisfied, feel free to browse through our return policy below.  We welcome any feedback or suggestions you may have.

Returns and Exchanges:
All return requests must be made with the original place of purchase.

For items purchased directly from Piel Leather, please contact our Customer Service department for a Return Authorization number.  Contact Us

Any returns or exchanges for purchases not made directly from Piel Leather must be directed to the original store.

Returns for unused items must be returned in its original packaging within 60 days of purchase. Custom items or items that have been personalized are NOT ELIGIBLE for return, including debossed, embroidered, or monogrammed items. Note images used online or in printed material are for illustrative purposes only. Individual features such as hardware and zipper pulls may vary. Piel Leather is not responsible for incorrect images advertised on other sites including Amazon.com.

All returns are subject to inspection and approval before a credit or replacement can be issued.

Please note Piel Leather goods are made from the finest selection of full grain vaquetta cowhides, high quality hardware, superior craftsmanship, durability, and innovation. Our unique designs complement the natural markings, tone variations, and character of each individual hide. Leather is an entirely natural product; don’t expect the uniformity of man-made materials from it. Slight imperfections such as scratches, scars, wrinkles, and natural color variations should not be considered defects, but rather part of the character and beauty of natural fine leather.

Warranty:
Piel Leather goods are protected with a Three-Year limited warranty on workmanship and materials for all our regular products. We will repair or replace any defective item at our discretion. Please note shipping and handling charges are not included in the warranty. Piel Leather reserves the right to refuse any replacement or credit due to mishandled merchandise, accidental damages, or if it shows wear and tear through normal usage.  For verification purposes, you must provide a copy of the original purchase receipt indicating the place of purchase, date, and item number.

To take advantage of this warranty, please contact our Customer Service department for a Return Authorization number and further details.  Contact Us

Repairs:
We gladly offer repair services for Piel Leather products, within one year from date of purchase, repair services are free of charge. After one year from date of purchase, we charge a reasonable fee for repair services.  To take advantage of this service, you must provide a copy of the original purchase receipt for verification purposes.

Please return all items prepaid to:
Piel Leather
ATTN: Returns – RA # (enter number here)
11200 NW 138th St., Unit #2
Medley, FL 33178

A Return Authorization number must be requested for any return, repair, or replacement. When an item is returned without this authorization number, credit, repair, or replacement cannot be guaranteed and is subject to a 15% restocking fee. Piel, Inc. will not be responsible for any returns made without prior authorization, regardless of proof of delivery.  Please contact our Customer Service department for a Return Authorization number and further details.  Contact Us

A tracking number should be obtained for all incoming packages. Piel Leather is not responsible for returns lost in transit, therefore insurance for your return is highly recommended.

Credits, repairs, and replacements may take up to 45 days to process. Any item that is returned 60 days after date of sale is subject to a 15% restocking fee.